Bilingual Customer Service Representative

Company: TEKsystems
Location: New Orleans
Posted on: November 6, 2024

Job Description:

The Customer Service Associate 1 is responsible for performing basic to intermediate level customer, policy and process-related research for both internal and external customers following established division guidelines. Responsible for daily processing of data entry/customer requests utilizing various systems to support blocks of individual life business under the guidance of advanced level associates and/or manager within the Global Life team as needed. Other responsibilities include filing, logging, scanning and other clerical duties as needed to support unit functionsResponsible for basic data entry/customer requests processing which includes detailed policy activity research into one or all of the appropriate systems--- Perform customer/producer, policy and process-related research and resolution--- Responsible for transactional reconciliation for daily processing--- Analyze daily systems generated output to determine if action and/or customer contact is required--- Communicate proactively with customers via written or verbal communications--- Answering telephone inquiries, assuring the call ends with resolution or appropriate follow-up workflow is initiated.--- Respond to email requests by answering all inquiries in a professional manner within a 24 hour period.--- Place outbound calls needed to gather information or complete requests.--- Analyze and review transactional output from transactions performed by self and make next step decisions based on processing requirements.--- Place outbound calls needed to gather information or complete requests.Skills & Qualifications:High School DiplomaMust be bilingualExperience in Customer Service (telephones), life insurance or related industryPay:$18/hr


About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Baton Rouge , Bilingual Customer Service Representative, Other , New Orleans, Louisiana