Automotive Service Advisor
Company: Delta World Tire Company
Location: Metairie
Posted on: October 10, 2024
Job Description:
Overview: Delta World Tire is one of the area's largest
independent tire dealers, with over 30,000 tires in stock. In
addition to tires, Delta World Tire offers complete quality
automotive repair and preventative maintenance. Our ASE certified
technicians will be happy to help you on a wide range of services
including alignments, brake repair, oil changes, batteries, shocks
and struts, belts and hoses, and air conditioning. -The Sales and
Service Advisor is responsible for selling and promoting all
products and services offered by Delta World Tire by following the
company's store standards and expectations. - -COMPENSATION:
$35,000 to $55,000/YR + BONUS OPPORTUNITIES - -Principal Duties and
Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide
customers with an accurate quote that includes cost and time of
completion for the services approved by the customer. Provide
customers with updates throughout the day on the status of their
services.Follow proper procedures when cashing out a customer's
ticket to include a review of the completed multi-point inspection
and explanation of applicable warranties.Conduct post repair and
declined services follow up phone calls to ensure customer
satisfaction for all individual customers.Track all new returns,
core returns and warranty parts for individual customers.Other
duties as assigned. -Sales and Service Advisor Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical,
Dental and Vision Insurance (Effective 1st of the Month after
Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan
with Company MatchDiscounted Services on Personal and Immediate
Family VehiclesOpportunity for Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not required.Professional appearance and proven
ability to work in a process driven environment.Possess valid
driver's license or obtain a valid driver's license within 30 days
of hire date.Ability to work a minimum of five days, including
Saturday's. - - - - - -Sun Auto Tire & Service provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws.
Keywords: Delta World Tire Company, Baton Rouge , Automotive Service Advisor, Other , Metairie, Louisiana
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