Guest Experience Associate

Company: Marriott International, Inc
Location: Baton Rouge
Posted on: October 2, 2024

Job Description:

Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Baton Rouge Acadian Centre/LSU Area. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.Key Responsibilities

• Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
• Process guest transactions, including check-in, check-out, and room assignments, ensuring accuracy and attention to detail.
• Take ownership of guest issues and concerns, resolving them promptly and efficiently.
• Collaborate with colleagues to ensure seamless communication and coordination of guest services.
• Participate in ongoing training and development to enhance skills and knowledge in guest experience and hotel operations.Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment, with a focus on providing excellent customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to lift up to 25 pounds and stand for extended periods.About Marriott InternationalMarriott International is a global hospitality leader, committed to delivering exceptional guest experiences and fostering a culture of inclusivity and respect. As a member of our team, you will have the opportunity to grow and develop your skills, while making a meaningful impact on the lives of our guests.

Keywords: Marriott International, Inc, Baton Rouge , Guest Experience Associate, Other , Baton Rouge, Louisiana