IT Service Manager

Company: VirtualVocations
Location: Metairie
Posted on: November 6, 2024

Job Description:

A company is looking for a Service Manager to lead and manage the Service Delivery Team.

Key Responsibilities

Drive team performance through mentoring, evaluations, and fostering a collaborative environment
Oversee service delivery operations, ensuring timely resolution of tickets and adherence to KPIs
Serve as a liaison between clients, stakeholders, and the Service Delivery Team, ensuring effective communication

Required Qualifications

Bachelor's Degree
5+ years of experience managing medium to large technical teams
Familiarity with SOC2 compliance
Familiarity with ITIL-based service processes
Familiarity with ConnectWise Manage (PSA) and MSP-focused reporting platforms

Keywords: VirtualVocations, Baton Rouge , IT Service Manager, Executive , Metairie, Louisiana

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