PROGRAM MANAGER - TELEHEALTH REGISTERED NURSE (REMOTE)
Company: MAXIMUS
Location: Baton Rouge
Posted on: October 17, 2024
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Job Description:
Description & Requirements
The program provides a virtual triage service in support of patient
care and treatment for a targeted audience. Using a patient-centric
approach, the clinical and non-clinical team will assess and direct
callers to the appropriate level of care, source providers,
facilitate medical appointments and answer program questions.
This person will manage an effective and cohesive team to ensure
consistent delivery of services, lead the team members to deliver
on the goals of the program, and support the Program Manager in
developing and refining policies and procedures for the project's
operational and clinical domains. Serve as Key Personnel for the
program.
*Position is contingent upon contract award*
Essential Duties and Responsibilities:
- Serve as the lead content knowledge expert concerning the review
and research of provided clinical information.
- Perform clinical case reviews and consultations
- Provide direct supervision to assigned team of nursing and/or
other clinical staff
- Provide subject matter expertise related to medical necessity and
level of care criteria and application thereof
- Provides education and clinical training to staff in area of
expertise
- Performs other related duties as assigned.
- Maintain clinical competency in accordance with licensure
requirements
- Supervision of the Clinical Team including but not limited to
monitoring activities, schedules, productivity of nurses
- Support development and implementation of training for nurse and
non-nurse staff
- Disseminate policy, protocol change, and ensure implementation
across the teams
- Lead regular team meetings and act as the point-person for the
nurses
- Collaborate with project management to monitor and ensure
departmental performance and operational goals are met
- Address identified opportunities to improve the project, i.e.,
quality implementation, and efficient processing of cases
- Participate in the nurse team meetings on a rotational schedule
to ensure contract compliance
- Promote project image and goals through public speaking
engagements and local professional presentations
- Audit, review, and approve timesheets
- Perform other duties as may be assigned by the Senior Program
Manager
- Comply and ensure program compliance with HIPAA privacy rules
- Occasional travel, as needed
Minimum Requirements
- Current Registered Nurse (RN) license valid in the state of
practice is required
- Bachelor's degree and 5 years of experience or equivalent
combination of education and experience required
- Minimum of 5 years of clinical experience
- Minimum 1 year supervisory experience preferred
- Ability to obtain US Security Clearance
- Bachelor's Degree in nursing from an accredited School of
Nursing
- Must have current licensure as a Registered Nurse with a minimum
of 15 years' experience telehealth nurse management experience.
- Must have 5 years of leadership or supervisory experience as an
RN
- Prior experience supporting a Call Center environment
Preferred Qualifications
- Master's Degree
- Current BLS certification
- Experience in customer service, performance evaluation, and
process improvement
- Experience in large volume staff training and coaching
- Excellent written and oral communication skills
- Strong interpersonal skills with the ability to build
relationships at all levels
- Proactive, self-starter with the ability to work well in a team
environment
- Detail-oriented with good organizational skills and capable of
effectively prioritizing and multi-tasking
- Experience working remotely and leading a remote team including
using Microsoft Office Suite, Teams, Zoom, SharePoint, and other
digital tools
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet
connectivity
- Minimum 5 Mpbs upload speeds
#LI-Remote
EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Annual Base Pay Minimum for this Position
$
120,000.00
Annual Base Pay Maximum for this Position
$
160,000.00
Keywords: MAXIMUS, Baton Rouge , PROGRAM MANAGER - TELEHEALTH REGISTERED NURSE (REMOTE), Executive , Baton Rouge, Louisiana
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