Global Service Readiness Manager

Company: VirtualVocations
Location: New Orleans
Posted on: October 12, 2024

Job Description:

A company is looking for a Global Service Readiness Manager to lead change management initiatives within the Global Service Delivery team.

Key Responsibilities

Collaborate with various support functions and partners to implement change management effectively
Assess and communicate the impact of changes to a broad range of partners
Analyze customer experience and operational metrics to provide insights and recommendations for improvement

Required Qualifications

5+ years of experience in a customer experience environment
Experience managing projects from initiation to completion
Knowledge in commercial, financial services, or regulatory environments is advantageous
Experience in a global role is preferred; a second language is a plus
People management experience is an advantage

Keywords: VirtualVocations, Baton Rouge , Global Service Readiness Manager, Executive , New Orleans, Louisiana

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