Front Office Agent
Company: Disability Solutions
Location: New Orleans
Posted on: October 24, 2024
Job Description:
Tennessee Williams famously captured the charm and romance of
our city in his plays and stories, and it's all on show here at
Loews New Orleans Hotel. Located in the Warehouse District,
discover comfort and luxe experiences all within the heart of the
Big Easy. Welcome to New Orleans' Cultural Crossroad.Job
Specific
- Ensures ease of guest check-in by inputting wholesale, group
and VIP reservations thoroughly and accurately by timeliness in
confirmation response (24 hour turnaround-Wholesale/3 hour
turnaround-VIP)
- Ensures appropriate billing information is placed on necessary
reservations to ensure the ease of guest check-in and
check-out
- Maintains a 90% call service level on all calls incoming
through the switchboard
- Reserves complimentary certificate and team member
reservations
- Assists group guests as they call for information or
changes
- Maintains updated confirmation of reservations on designated
e-commerce accounts.
- Completes the sale and delivery of Loews Orlando gift
certificates
- Completes reports as assigned.
- Troubleshoots any reservation challenges that may arise until a
resolution is found
- Maintains a prompt response on all Preferred Desk Voicemail,
email and fax.
- Maintains accurate and organized group, wholesale and VIP
files.
- Maintains accurate reference information for the reservations
staff (ie: non-allotment wholesale availability calendar)
- Maintains a neat and organized reservations office
- Maintains reservations office supply pars
- Maintains positive and strong relationships with wholesalers,
groups, and any additional means of business contacts that are
encountered
- Maintains an open line of communication with hotel reservations
office, revenue management and CRO.
- Process and file credit card authorizations
- Completes daily cancellation, deposit required, virtual suite,
and OTA reports
- Maintains an average shop score of 80% or higher
- Maintains an average available phone time of 80% or higher
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standard
Keywords: Disability Solutions, Baton Rouge , Front Office Agent, Administration, Clerical , New Orleans, Louisiana
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